Refund & Exchange Policy
Start a return or exchange
Use our online returns portal to get started. Have your order number and shipping ZIP code ready.
Questions or need help? Email returns@embryoutdoors.com.
Need a different size?
Start your exchange through our returns portal and choose the item you'd like instead. As long as it's in stock, we'll swap it.
We cover shipping the replacement out to you. Return shipping is covered if you purchased the free-returns option with your eligible U.S. order; otherwise, the applicable return fee is shown in the portal before you confirm.
Did we get your order wrong?
That one's on us. Email returns@embryoutdoors.com and we'll send you a return label and get the right item out to you.
Arrived damaged?
Send us a photo at returns@embryoutdoors.com. We'll pay to ship it back and send a replacement free of charge.
Package didn't turn up?
Email returns@embryoutdoors.com and we'll chase the carrier. We'll do everything we can to get it to you.
Refunds
Refunds are available for damaged items, lost packages, and orders we got wrong. For sizing and fit, we exchange rather than refund.
Once your return reaches us we'll inspect it and email you either way. If it's approved, the refund goes back to your original payment method. Depending on your bank it can take a few days to show up.
Late or missing refunds
Check your bank account first, then your card company, then your bank. There's usually some processing time before a refund posts. If you've done all three and still don't see it, email returns@embryoutdoors.com and we'll look into it.
Gifts
If the item was marked as a gift when it was bought and shipped straight to you, you'll get a gift credit for the value of the return.
If it wasn't marked as a gift, or it was shipped to the buyer first, the refund goes back to whoever placed the order.
Conditions
- Requests must be made within 30 days of delivery.
- Items must be unworn, unwashed, and in the condition you received them, with original packaging.
- We need your order number or proof of purchase.
- Sale and promotional items, including anything received through a buy two get one offer, can be exchanged but not refunded.
- Gift cards can't be returned.
- Items that come back damaged, incomplete, or clearly used for reasons that aren't our fault may only be partially refunded.
Return shipping and Checkout+ coverage
If you purchased our free-returns option (Checkout+) with your order, return shipping is covered for eligible U.S. returns and exchanges, including multiple returns from that order. You will not pay an additional return handling fee for covered returns.
If you did not purchase this option, you can still request an eligible return or exchange. The applicable shipping or handling fee will be shown in the returns portal before you confirm. For an eligible refund, any applicable return fee is deducted from the refund.
Coverage does not change our 30-day window, item-condition requirements, or refund and exchange eligibility. We cover return shipping for damaged or incorrect items whether or not you purchased Checkout+.
Where to send returns
Start your return through our returns portal first and follow the return instructions provided.
Embry Outdoors
882 Hallsburg Rd
Waco, TX 76705-5076
United States
Where return shipping costs apply, they are not refundable. This does not apply to return shipping covered by Checkout+ or to damaged or incorrect items. If you arrange your own return shipping for an item over $75, we recommend a tracked service. We can't guarantee receipt of an untracked package.
To start any of these
Start a return or exchange through our returns portal. For help, email returns@embryoutdoors.com with your order number, what you've got, and what you need. We'll take it from there.